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KDSPIRE Solutions

E-commerce

Adding M-Pesa to Your Online Store: A Simple Guide

By KDSPIRE Team • 5 min read • Feb 2024

If you sell online in Kenya, M-Pesa is not optional — it is expected. Adding STK-push checkout removes friction and dramatically lifts the number of customers who actually complete their purchase.

How STK-push works

At checkout, the customer enters their phone number and a payment prompt pops up on their phone. They enter their M-Pesa PIN, confirm, and the order is paid — no paybill numbers to copy or transactions to reconcile manually.

Why it lifts completion

Every extra step in checkout loses customers. STK-push is fast, familiar and trusted, so shoppers finish paying instead of abandoning their cart.

Tip: Offer card payment alongside M-Pesa so you never lose a sale from a customer who prefers to pay another way.

We set up secure M-Pesa checkout on every store we build, with automated receipts and order confirmations so you and your customers always know where things stand.

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